Our service is designed for immediate processing. The vast majority of top-ups are completed and the is applied to your account within mere seconds of confirming your payment. The system operates on a direct, automated connection with carrier networks to facilitate this instant transfer. You will typically receive a confirmation text message from your mobile provider within one to two minutes, notifying you that your balance has been updated. This high speed is a core feature of our platform.

We prioritize the security of your personal information and transaction details above all else. Our platform employs robust, industry-standard SSL encryption to protect all data transmitted between your device and our servers. This technology creates a secure tunnel, safeguarding your information from unauthorized access. Furthermore, we adhere to strict data protection protocols and never store your full payment details on our systems after the transaction is complete, ensuring your financial data remains private.

First, we recommend allowing a few extra minutes and checking your balance again using your carrier's official USSD code. Please also check your email for a receipt from us, as this is your proof of a successful transaction. If the is still not visible, please contact our customer support team directly without delay. Provide them with your transaction reference number from the receipt, and our specialists will immediately investigate the issue directly with the carrier to trace and resolve the delay.

It is crucial to double-check the mobile number you enter before confirming any payment. If you realize you have entered an incorrect number immediately after the transaction, please contact our support team instantly. If the top-up has not yet been processed, we may be able to cancel it. However, if the has already been successfully applied to the wrong number, we are unable to reverse the transaction or retrieve the funds, as the service is delivered instantly and is non-transferable.

We believe in complete transparency. The price you see for each top-up value on our website is the final total amount you will be charged. We do not add any hidden fees, service charges, or processing surcharges to your transaction. The amount you pay is exactly equal to the value of the mobile that will be deposited into your account, ensuring you receive the full value you paid for without any unexpected deductions.